prk99 Privacy Policy

1 Introduction

prk99 ("we", "us", "our", "the Platform") operates the online gaming and sports betting platform accessible at https://prk99.org and any associated mobile applications or sub-domains. prk99 is committed to protecting the personal data of all registered players and visitors, particularly those located across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and beyond.

This Privacy Policy ("Policy ") describes the types of personal information prk99 collects from you when you use our platform, the purposes for which that information is used, the conditions under which it may be shared, and the rights available to you regarding your own data.

By registering an account, making a deposit, or otherwise using the prk99 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and prk99.

2 Data We Collect

prk99 collects the following categories of personal data from players and visitors:

2.1 Identity Data

• Full legal name as it appears on your CNIC, passport, or other government-issued identification
• Date of birth (for age verification — prk99 is strictly a 21+ platform)
• CNIC number or passport number when submitted for KYC verification
• Copies of identity documents uploaded during the verification process

2.2 Contact Data

• Email address used during registration and ongoing correspondence
• Pakistani mobile number linked to your account
• City of residence (e.g., Karachi, Lahore, Islamabad) where provided

2.3 Financial Data

• JazzCash or EasyPaisa mobile wallet numbers associated with deposits or withdrawals
• HBL, UBL, or Meezan Bank account details provided for bank transfer transactions
• Transaction history including deposit amounts, withdrawal requests, and bonus credits in PKR
• Source of funds documentation where required for AML compliance

2.4 Technical & Usage Data

• IP address, device type, browser type and version, and operating system
• Session timestamps, login history, and geographic location derived from IP
• Game play records, betting history, wager amounts, and outcomes
• Platform navigation patterns and feature usage data collected via cookies and analytics tools

2.5 Communications Data

• Records of support interactions via live chat, email, or any other support channel
• Feedback, complaints, and dispute records
• Responses to surveys or promotional communications where you have opted in

3 How We Collect Data

prk99 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team.
• Automated technologies: Cookies, web beacons, session tokens, and server logs that capture technical and behavioural data as you interact with the prk99 platform.
• Third-party providers: Identity verification agencies, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), fraud prevention services, and analytics providers may share data with us where legally permissible and necessary for platform operations.
• Public sources: In limited circumstances, prk99 may cross-reference information with publicly available data sources to verify identity or detect fraud.

4 Purpose of Processing

prk99 processes your personal data for the following specific purposes:

5 Legal Basis for Processing

prk99 processes your personal data only where a valid legal basis exists. The primary legal bases applicable to our processing activities are:

• Contractual necessity: Processing required to deliver the services you have registered for, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with AML laws, KYC obligations, age verification requirements, and reporting duties under our international gaming license.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics, where such interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as direct marketing and promotional communications, where you have provided clear and informed consent. You may withdraw consent at any time without affecting prior processing.

6 Data Sharing

prk99 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC and AML service providers receive identity documents and verification data to support our regulatory compliance obligations.
• Fraud prevention agencies: We may share limited data with industry fraud prevention services to protect the platform and its player community.
• Licensing and regulatory authorities: prk99 may be required to disclose player data to our licensing authority or law enforcement agencies where mandated by applicable law or license conditions.
• IT and infrastructure providers: Trusted technology partners who support the operation of the prk99 platform, all bound by strict data processing agreements and confidentiality obligations.
• Group entities: Where prk99 operates as part of a wider corporate group, data may be shared within the group for internal compliance, reporting, and platform consistency purposes only.

7 Data Retention

prk99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or our international gaming license. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required for AML and regulatory compliance.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Support and communications records: Retained for three (3) years from the date of the last interaction, to support dispute resolution and quality assurance.
• Technical and usage data: Retained in identifiable form for up to twenty-four (24) months, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal, to evidence compliance.

Where prk99 no longer has a legitimate purpose or legal obligation to retain your data, it will be securely deleted or anonymised in accordance with our internal data lifecycle procedures.

8 Security Measures

prk99 takes the security of your personal data seriously and employs a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.3) encryption for all data transmitted between your device and the prk99 platform
• Encryption of sensitive data fields at rest within our database infrastructure
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis
• Two-factor authentication options available to all registered players for account login
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists
• Segregated data storage architecture to isolate player financial data from general platform data
• Formal incident response procedures for detecting, investigating, and notifying players of any data breaches where required by law

9 Cookies & Tracking Technologies

prk99 uses cookies and similar tracking technologies to deliver a functional, personalised, and secure gaming experience. Cookies are small data files placed on your device when you visit the platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management, authentication tokens, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game layout, and notification options to personalise your experience.
• Analytics cookies: Collect anonymised data about how players navigate and use prk99, helping us identify and fix issues and improve platform performance.
• Responsible gaming cookies: Track session duration and activity patterns to power in-session reality check notifications and limit monitoring tools.

You may adjust your cookie preferences at any time through your browser settings. Disabling non-essential cookies may affect the functionality and personalisation of certain platform features. prk99 does not deploy third-party advertising or tracking cookies that share your data with external advertising networks.

10 Your Rights

As a prk99 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within thirty (30) days.

• Right of Access: You have the right to request a copy of all personal data prk99 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held on your account. You can update basic contact information directly through your account settings.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to our legal and regulatory obligations to retain specific data categories for defined periods.
• Right to Restriction: You may request that prk99 restrict the processing of your data in specific circumstances, for example while a correction request is being assessed.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

11 Minors & Age Policy

prk99 is strictly an adult platform. Registration and participation in any real-money gaming activity on prk99 is prohibited for individuals under the age of 21 years. prk99 does not knowingly collect personal data from individuals under this age threshold.

Age verification is conducted as part of the registration and KYC process for all accounts. Where prk99 discovers or has reasonable grounds to suspect that an account has been registered by a person under the age of 21, that account will be suspended immediately. Any funds deposited by or on behalf of an underage individual will be returned to the source payment method and any associated wagering activity will be voided.

If you believe that a minor may have accessed or registered on prk99, please report this to our support team immediately at [email protected] so that we can take appropriate action without delay.

12 International Data Transfers

prk99 operates under an international gaming license and may process or store your personal data on servers or through service providers located outside Pakistan. Where such transfers occur, prk99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our licensing jurisdiction's data protection framework.

Safeguards for international transfers may include contractual clauses incorporated into agreements with third-party data processors, binding corporate rules within our group structure, or reliance on adequacy decisions where applicable. Details of specific transfer safeguards are available on request by contacting our support team.

13 Changes to This Policy

prk99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this Policy will be updated whenever material changes are made.

For significant changes that materially affect how your data is processed, prk99 will provide advance notification via the email address registered on your account. For minor or administrative changes, publication of the revised Policy on this page constitutes sufficient notice. We encourage you to review this Policy periodically to stay informed about how prk99 protects your data.

14 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by prk99, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the platform chat widget
• Support Hours: 24 hours per day, Pakistan Standard Time

prk99 will acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days with prior notification to you.

If you are unsatisfied with our response to a privacy complaint, you have the right to escalate the matter to the data protection or regulatory authority under the jurisdiction of our international gaming license. Details of the relevant authority will be provided upon request.